Complaints Procedure

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Your feedback helps us maintain high standards and deliver the best possible care and support.

Every complaint and comment is taken seriously to help us grow and improve.

If you are unhappy with our service, we want to know. This procedure follows the Care Act 2014, CQC guidance, and local authority requirements.

Residents, family/carers, advocates, referrers, and professionals.

Verbally – speak to staff or management

In writing – letter or email

By phone – main contact number

With support – use an advocate or representative

Email:  complaints@veritasliving.co.uk

Phone: 0121 2389313

If not resolved, contact:

- Local Authority Adult Social Care

- Care Quality Commission (CQC)

- Local Government & Social Care Ombudsman

- Independent Advocacy Service

All complaints are confidential. No one will be treated unfairly for raising a concern.